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Frequently Asked Questions

 
 
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HoW do You make your Work?

Every piece of glass begins as a 2000 degree molten blob of glass. Using long hollow steel rods, the molten glass is gathered up on the ends like honey. The glass is manipulated and shaped with careful and deft use of a variety of different hand tools. As the glass cools and solidifies, it is softened again in a reheating forge, to allow further shaping or coloring. Once the desired form is made, the piece is placed in a special kiln that slowly cools down the glass, over the course of a day or two, until it reaches room temperature. This cooling process relieves all the stress and weakness that would otherwise build up in the piece, if allowed to cool too fast. The end product is a durable and beautiful work of art and craft.

 

Can I Have something Custom Made?

Absolutely! Just send us an email describing what you would like to have made and we will discuss the details and price of your desired work.

custom-inquiry@ungerglass.com

Is your Glass Food/Dishwasher safe?

All of our glass is perfectly food safe and dishwasher safe.

However, for optimum care of your glass, we recommend hand-washing.

Do you sell Items Wholesale?

We're sorry, we do not offer wholesale at this time.

Do you accept Returns?

If you decide you don’t want a purchase (for any reason) within 7 days of delivery, you may return it for a refund or replacement. To be eligible for a refund the item(s) must be returned undamaged and ideally in it’s original packaging. All returns are subject to a 15% restocking fee which will be deducted from the total refunded.

Please contact us before sending the return to us: returns@ungerglass.com

My order arrived Damaged. What do I do?

If any part of your order arrives damaged, please provide detailed pictures of the packaging and damaged items and we will process a refund for you as soon as possible.

returns@ungerglass.com