All shipping prices are weight based. To reflect the practices of the major shipping carriers, all weights will be rounded up to the nearest pound.
Most orders will be shipped via FedEx Ground. Upgraded or specific shipping options are available upon request.
In order to help reduce my carbon footprint with shipping, I only ship out orders once a week on Fridays. If you place an order on a Friday, then your order will be shipped out the following week and not the same day.
Returns & Exchanges
Unger Glass is a small, independent art glass studio and not a mass production factory or superstore. All my products are handmade individually, and although I strive for consistency in my craft, there will inevitably be slight variations between individual items.
Due to this, I understand that occasionally an item may not be what you expect and will happily accept your return within ten business days of delivery for a full refund, minus a 10 percent restocking fee. The original packaging must be used and it must arrive undamaged and in perfect condition to qualify for the refund. In order to process your return, you must email me at firstname.lastname@example.org and include your order number, name and email address used to place the order so we can process the return.
Please note: The buyer is responsible for return shipping. Custom orders are not eligible for returns.